The Good, The Bad and The Ugly of CMM Service and Support
The metrology industry is highly competitive, with a great deal of experienced companies to choose from. However, in recent months, the CMM service and support sector of our industry is fast becoming like the Wild West. A scene out of Clint Eastwood’s Spaghetti Western Classic, with inexperienced companies and downright Cowboys starting up and touting for business!
Unfortunately, they often get away with it with the customer paying the price. Either with machine moves gone wrong (on which we recently published an infographic on avoiding this here), failed CMM service and repair jobs that the customer still ends up paying for (with some supposedly experienced outfits going as far as explicitly asking for help on Social Media) and, the list goes on.
For this reason, now more than ever before, stopping and taking a closer look at the CMM service business you’re thinking of working with is critical.